FAQ

I have a question about my order. How can I contact you?

Email us at info@violetandwilde.com and include your order number, we'll get back to you as quickly as we can.

How will I know when my order is ready?

We'll email you a shipping confirmation once your package is on its way.

What is your return policy?

Please send an email to info@violetandwilde.com with the subject line "Return Inquiry," followed by your order number along with a quick explanation about why you'd like to return your art. Please be sure to keep all the original packaging and materials that arrived with the art. The art work must be in mint condition, untouched on the surface and include all labels and certificates. We'll let you know if your return is eligible for a refund or an exchange. Return shipping/postage costs are for the account of the shipper.

How long will it take for my order to ship?

Your artwork is shipped within 10 business days but usually sooner. You’ll receive a tracking number once your order is shipped.

What do the sizes mean?

Sizes listed indicate the size of the paper in inches, not the image. Most of our editions are printed with a margin. Margin sizes can vary depending on the proportions of the image, and margins will change with differently sized images. For example, some prints may have a 1 inch border, while others may have up to 5 inches. Having a margin protects the image from damage and allows for easier framing and mounting.
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